IT / CRM • NTTF
CRM Domestic (Voice) Course at SDI Bhubaneswar
Duration
3 Months
Fees*
₹6000/-
QP code
QP Code- SSC/Q2217
Avg. salary
₹0–0/mo
* Course fees are subject to revision.
Industry PartnerEligibility
- ✓Graduation
Job Roles
The IT Customer Care Executive (Voice) course is designed to prepare learners to deliver high-quality customer service through voice-based communication channels. The course develops competencies in customer relationship management, professional communication, outbound calling, active listening, problem-solving, and customer query resolution. Learners will also acquire essential employability skills and gain exposure to Generative Artificial Intelligence (Gen AI) and Business Process Management (BPM) platforms to enhance customer interactions, improve service quality, and achieve organizational objectives.
Lab equipment
- ✓VoIP Softphone
- ✓One on one System with Internet Connection
- ✓Generative AI-Powered Chatbots
- ✓Email and chat platforms
- ✓MS Office 365
What you'll cover
- 1
Module 1: Introduction to the IT-ITeS/BPM Industry and the Job Role of an IT Customer Care Executive
16 hrs - 2
Module 2: Building and Maintaining Positive Customer Relationships
12 hrs - 3
Module 3: Employability Skills
64 hrs - 4
Module 4: Customer Outreach and Engagement
48 hrs - 5
Module 5: Customer Support and Feedback Management
32 hrs - 6
Module 6: Use Basic Gen AI for Customer Service
40 hrs - 7
Module 7: Integration and Management of BPM Platforms
64 hrs - 8
Module 8: MS Word
24 hrs - 9
Module 9: MS Excel
12 hrs - 10
Module 10: MS PowerPoint
12 hrs - 11
Module 11: MS Outlook & Teams
12 hrs - 12
Module 12: Basics of Computer
24 hrs
Full topic-by-topic syllabus for every module is in the curriculum PDF ↓
Earn a nationally recognized certificate
Once you complete the curriculum, you'll appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it, and you'll receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide.
QP Code: QP Code- SSC/Q2217
Note: courses not aligned to a specific QP are awarded a joint certificate by SDI-B and the industry partner instead.
Hands-On Training
Practical, lab-based learning on real industry equipment — not just theory.
QP-Aligned Curriculum
Built to National Skill Qualification Framework standards, recognized across India.
Placement Support
Dedicated placement assistance connecting you with our industry network.
Industry Mentors
Learn from experienced trainers and mentors from our partner companies.
Mr. Sandip Mohanty
Senior Training Officer
MBA in Human Resources · 9+ years of industry & training experience
Mrs. Chetna Mahato
Senior Training Officer
Post Graduate Diploma in Business Management · 7+ years of industry & training experience
Our alumni from this course are working across leading automation, engineering, and manufacturing companies in India — here's where a few of them landed.
Digitide Solutions Pvt. Ltd.
VGM Consultants Pvt Ltd.
Petrolabs India Pvt Ltd.
Vibrant Infocom Pvt Ltd.
Tech Mahindra
Prime Agro Food Processing Pvt Ltd.
Narnolia Sales and Auction Private Limited
This course's graduates keep growing long after they leave SDI-B. Here's where a few of them are today.
Swati Sahoo
Customer Service Representative
Practicing real customer scenarios during training made my first weeks on the floor so much smoother. SDI-B prepared me for the actual job, not just the interview.
Abinash Behera
Process Associate-Voice, NTT DATA Centre, Noida
CRM Domestic (Voice): common questions
What is the duration of the CRM Domestic (Voice) course at SDI Bhubaneswar?
The CRM Domestic (Voice) course at SDI Bhubaneswar is a 3-month programme (basic level) with hands-on practical training.
What is the fee for the CRM Domestic (Voice) course?
The course fee is ₹6000. Course fees are subject to revision. Government-sponsored batches, when available, are exempt from the course fee as per the sponsoring scheme's norms.
Who is eligible for the CRM Domestic (Voice) course at SDI Bhubaneswar?
Eligibility: Graduation. Candidates from all states can apply.
What will I learn in the CRM Domestic (Voice) course?
The curriculum covers Introduction to the IT-ITeS/BPM Industry and the Job Role of an IT Customer Care Executive, Building and Maintaining Positive Customer Relationships, Customer Outreach and Engagement, Customer Support and Feedback Management, Use Basic Gen AI for Customer Service and Integration and Management of BPM Platforms.
What jobs can I get after the CRM Domestic (Voice) course, and what is the salary?
Typical roles include Customer Service Associate, Customer Care Executive, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice and Front / Back Office Executive. The average salary expectation is ₹12,000–₹24,000 per month.
Is hostel and food available for the CRM Domestic (Voice) course?
Yes. SDI Bhubaneswar is a residential campus with separate hostels for boys and girls. Regular trainees are provided free hostel accommodation and meals during the training period, subject to the institute's policies.
Which certificate will I receive after the CRM Domestic (Voice) course?
Once you complete the curriculum, you appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it and you receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide. This course follows QP code QP Code- SSC/Q2217.
Does SDI Bhubaneswar provide placement assistance after the CRM Domestic (Voice) course?
Yes. SDI-B facilitates placement assistance through campus recruitment drives, employer interactions and career guidance. Recruiters for this course include Digitide Solutions Pvt. Ltd, VGM Consultants Pvt Ltd, Petrolabs India Pvt Ltd, Vibrant Infocom Pvt Ltd, Tech Mahindra, Prime Agro Food Processing Pvt Ltd and many more.
How do I apply for admission?
Apply online through the SDI-B admission portal (register with your mobile number or email ID) or through the official WhatsApp admission support. Eligible applicants then take the online admission test in a web browser or through the SDI-B Admissions Android app, which is used only for the test. If shortlisted, you attend counselling, pay the admission fee and submit your documents.