IT / CRM • NTTF
CRM Domestic (Non-Voice) Course at SDI Bhubaneswar
Duration
3 Months
Fees*
₹6,000/-
QP code
SSC/Q2211
Avg. salary
₹0–0/mo
* Course fees are subject to revision.
Industry PartnerEligibility
- ✓Bachelor's degree(Science/Commerce/Arts)
- ✓BCA
Job Roles
The individual at CRM Domestic (Non-Voice) is responsible for resolving queries and customer cases over web chat or email. The job involves solving customer issues via mail or chat. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.
Lab equipment
- ✓VoIP Softphone
- ✓One on one System with Internet Connection
- ✓Generative AI-Powered Chatbots
- ✓Email and chat platforms
- ✓MS Office 365
What you'll cover
- 1
Module 1: Introduction To The Course
16 hrs - 2
Module 2: MS Word
40 hrs - 3
Module 3: MS Excel
64 hrs - 4
Module 4: MS PowerPoint
40 hrs - 5
Module 5: Basics Of MS Access And MS Outlook
40 hrs - 6
Module 6: Basics of Computer
64 hrs - 7
Module 7: Deal Remotely with Customer Queries
64 hrs - 8
Module 8: Manage Your Work To Meet The Requirements
56 hrs - 9
Module 9: Manage Your Work To meet The Requirements: Non-Technical Skills
64 hrs - 10
Module 10: Non-Technical Skills
64 hrs
Full topic-by-topic syllabus for every module is in the curriculum PDF ↓
Earn a nationally recognized certificate
Once you complete the curriculum, you'll appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it, and you'll receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide.
QP Code: SSC/Q2211
Note: courses not aligned to a specific QP are awarded a joint certificate by SDI-B and the industry partner instead.
Hands-On Training
Practical, lab-based learning on real industry equipment — not just theory.
QP-Aligned Curriculum
Built to National Skill Qualification Framework standards, recognized across India.
Placement Support
Dedicated placement assistance connecting you with our industry network.
Industry Mentors
Learn from experienced trainers and mentors from our partner companies.
Mr. Sandip Mohanty
Senior Training Officer
M-Tech in Computer Science Engineering · 15+ years of industry training experience
Mrs. Chetna Mahato
Senior Training Officer
B-Tech in Computer Science Engineering · 11+ years of industry training experience
Our alumni from this course are working across leading automation, engineering, and manufacturing companies in India — here's where a few of them landed.
Digitide Solutions Pvt. Ltd.
VGM Consultants Pvt Ltd.
Petrolabs India Pvt Ltd.
Vibrant Infocom Pvt Ltd.
Tech Mahindra
Prime Agro Food Processing Pvt Ltd.
Narnolia Sales and Auction Private Limited
This course's graduates keep growing long after they leave SDI-B. Here's where a few of them are today.
The MS Office and communication modules at SDI-B were exactly what my employer tested for in the interview. I felt fully prepared from day one.
Snigdha Patnaik
Customer Support Representative, Vertex BPO Solutions
Learning to handle customer queries over chat and email through real practice sessions made the transition into my first job seamless.
Ashutosh Pradhan
Process Associate, Prime Manufacturing Solutions
CRM Domestic (Non-Voice): common questions
What is the duration of the CRM Domestic (Non-Voice) course at SDI Bhubaneswar?
The CRM Domestic (Non-Voice) course at SDI Bhubaneswar is a 3-month programme (basic level) with hands-on practical training.
What is the fee for the CRM Domestic (Non-Voice) course?
The course fee is ₹6,000. Course fees are subject to revision. Government-sponsored batches, when available, are exempt from the course fee as per the sponsoring scheme's norms.
Who is eligible for the CRM Domestic (Non-Voice) course at SDI Bhubaneswar?
Eligibility: Bachelor's degree(Science/Commerce/Arts); BCA. Candidates from all states can apply.
What will I learn in the CRM Domestic (Non-Voice) course?
The curriculum covers MS Word, MS Excel, MS PowerPoint, Basics Of MS Access And MS Outlook, Deal Remotely with Customer Queries and Manage Your Work To Meet The Requirements.
What jobs can I get after the CRM Domestic (Non-Voice) course, and what is the salary?
Typical roles include Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator and Customer Support Representative. The average salary expectation is ₹12,000–₹24,000 per month.
Is hostel and food available for the CRM Domestic (Non-Voice) course?
Yes. SDI Bhubaneswar is a residential campus with separate hostels for boys and girls. Regular trainees are provided free hostel accommodation and meals during the training period, subject to the institute's policies.
Which certificate will I receive after the CRM Domestic (Non-Voice) course?
Once you complete the curriculum, you appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it and you receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide. This course follows QP code SSC/Q2211.
Does SDI Bhubaneswar provide placement assistance after the CRM Domestic (Non-Voice) course?
Yes. SDI-B facilitates placement assistance through campus recruitment drives, employer interactions and career guidance. Recruiters for this course include Digitide Solutions Pvt. Ltd, VGM Consultants Pvt Ltd, Petrolabs India Pvt Ltd, Vibrant Infocom Pvt Ltd, Tech Mahindra, Prime Agro Food Processing Pvt Ltd and many more.
How do I apply for admission?
Apply online through the SDI-B admission portal (register with your mobile number or email ID) or through the official WhatsApp admission support. Eligible applicants then take the online admission test in a web browser or through the SDI-B Admissions Android app, which is used only for the test. If shortlisted, you attend counselling, pay the admission fee and submit your documents.